Frequently Asked Questions

Can't pay, Help!

Ensure that your card number, expiration date and CCV number are entered correctly.
If payment fails due to OTP or if your card is not activated for online payments yet, try the following steps:
  1. Visit an ATM
  2. Insert your card
  3. Select Quickteller
  4. Select "Pay bills"
  5. Choose your account type
  6. Select "Others"
  7. Enter 322222 as the payment code (payment code for Quickteller, not for Now.NG)
  8. Enter your phone number as 'Customer Reference'
  9. Accept the N1.00 amount displayed
  10. Follow prompts to complete the activation
Please note that the fee charged to your account for the OTP Activation on your card is not from Now.NG
It is the convenience fee for the process, charged by Interswitch's QuickTeller

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